Legal hub
Legal hub
These Terms of Service ("Terms") govern your access to and use of the CREWPORT website (crewport.io) and music distribution platform (collectively, the "Platform") operated by CREWPORT LLC ("CREWPORT," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms.
You may use the Platform only if you are at least 18 years of age and are legally capable of forming a binding contract under applicable law. By using the Platform, you represent and warrant that you meet these requirements and that all information you provide to CREWPORT is accurate, current, and complete.
If you are entering into these Terms on behalf of a company, label, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity throughout.
2.1 Account creation. To access the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
2.2 One account per client. Each client — whether an individual artist, producer, or entity such as a label or production company — may maintain one account. An account may be used to manage multiple artists, projects, or releases belonging to the same client. Accounts are non-transferable. You may not share your account with unaffiliated third parties or create accounts on behalf of others without their explicit written authorization and a valid Music Distribution Agreement.
2.3 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify CREWPORT immediately at support@crewport.io if you believe your account has been compromised. CREWPORT is not liable for losses caused by unauthorized account access resulting from your failure to maintain credential security.
2.4 Identity verification. Access to distribution services and payouts requires successful completion of identity verification (KYC) and submission of required tax and compliance documentation. CREWPORT may suspend or restrict account functionality until verification is complete. Verification requirements and methods are described in the Privacy Policy and may be updated through Platform policy without amendment to these Terms.
2.5 Inactive accounts. Accounts with no release activity, payout requests, or Platform logins for 24 consecutive months may be classified as inactive. CREWPORT may notify you before closing an inactive account. Any accrued royalty balance above the minimum payout threshold will be paid out before account closure.
2.6 Account suspension and termination. CREWPORT reserves the right to suspend or terminate accounts that violate these Terms, the Music Distribution Agreement, the Acceptable Use Policy, or applicable law, with or without prior notice depending on the severity and nature of the violation.
CREWPORT provides an independent music distribution platform including release submission tools, metadata management, royalty reporting, analytics, and related services. The full description of distribution services available to clients with a signed Music Distribution Agreement is set out in that agreement.
CREWPORT reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time. Where practicable, we will provide reasonable prior notice of material changes. We will not materially reduce core distribution services for active clients under a signed Music Distribution Agreement without notice and reasonable accommodation.
4.1 Your content. You retain ownership of all music, artwork, metadata, and other content you submit to the Platform ("Your Content"). By submitting content, you grant CREWPORT the limited license described in the Music Distribution Agreement. You represent and warrant that you own or control all rights in Your Content necessary to grant that license.
4.2 Prohibited content. You may not submit or distribute through CREWPORT any content that:
Detailed content standards, AI content requirements, and technical submission requirements are set out in the Content Submission Guidelines and the Acceptable Use Policy, which form part of these Terms.
4.3 Prohibited conduct. You may not use the Platform to:
5.1 CREWPORT IP. The CREWPORT platform, website, brand, logo, and all proprietary technology, software, design, and content are owned by CREWPORT LLC and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use the CREWPORT name, logo, or trademarks.
5.2 Your IP. You retain full ownership of Your Content. CREWPORT's use of Your Content is limited to the licenses granted in the Music Distribution Agreement.
5.3 Feedback. If you submit ideas, suggestions, or feedback about the Platform or Services, you grant CREWPORT a perpetual, royalty-free, irrevocable, worldwide license to use that feedback in any manner without any obligation to you.
Royalty accounting, commission rates, payout timelines, minimum thresholds, and currency terms are governed by your Music Distribution Agreement. These Terms incorporate those payment terms by reference.
CREWPORT uses third-party payment processors for payment handling. By providing payment information, you authorize CREWPORT and its payment processors to charge your designated payment method and process payouts in accordance with your Music Distribution Agreement. Payment data is subject to the applicable payment processor's terms and your account setup.
CREWPORT's total cumulative liability for any claim arising under or related to these Terms or the Platform shall not exceed the total fees paid by you to CREWPORT in the twelve (12) months preceding the event giving rise to the claim. Where no fees have been paid, CREWPORT's maximum liability is USD 100.
Some jurisdictions do not allow exclusion or limitation of certain types of liability. In those jurisdictions, CREWPORT's liability is limited to the maximum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless CREWPORT, its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) Your Content; (c) your violation of these Terms, the Music Distribution Agreement, the Acceptable Use Policy, or any applicable law; or (d) your violation of any third-party right.
The Platform may contain links to third-party websites or services. These links are provided for convenience only. CREWPORT does not endorse and is not responsible for the content, privacy practices, or terms of any third-party website or service. Your use of any third-party service is at your own risk and subject to that party's terms.
Your use of the Platform is subject to CREWPORT's Privacy Policy, which is incorporated into these Terms by reference and explains how CREWPORT collects, uses, shares, and protects personal information in connection with the Services.
Disputes arising from these Terms or the Platform are subject to the dispute resolution provisions of your Music Distribution Agreement, including binding arbitration and class action waiver, which are incorporated here by reference.
For users who have not signed a Music Distribution Agreement, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Los Angeles, California, governed by California law, without regard to its conflict of law principles. The arbitrator's award is final and binding and may be entered in any court of competent jurisdiction.
Opt-out. You may opt out of the arbitration agreement by sending written notice to support@crewport.io within thirty (30) days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
Small claims. Either party may bring an individual claim in small claims court in Los Angeles County, California, if the claim qualifies and remains within that court's jurisdiction.
Class action waiver. To the maximum extent permitted by law, you waive any right to bring or participate in any class action, collective action, class arbitration, private attorney general action, or representative proceeding against CREWPORT.
Arbitration fees. Arbitration filing fees and arbitrator costs are allocated in accordance with the AAA's then-current fee schedule. For claims under USD 10,000 initiated by an individual, CREWPORT will pay AAA filing fees unless the arbitrator determines the claim was frivolous.
Pre-arbitration resolution. Before filing for arbitration, the disputing party must send written notice to the other party describing the dispute in reasonable detail and providing thirty (30) days to attempt an informal resolution.
Nothing in this Section prevents either party from seeking temporary, emergency, or injunctive relief from a court of competent jurisdiction to prevent irreparable harm or protect intellectual property.
You may stop using the Platform at any time. Account and subscription termination for clients with a Music Distribution Agreement is governed by that agreement.
CREWPORT may suspend or terminate your access to the Platform at any time for violation of these Terms, the Music Distribution Agreement, the Acceptable Use Policy, or applicable law. Upon termination, your right to use the Platform ceases immediately. Sections 5, 7, 8, 9, 12, and 15 survive termination.
CREWPORT may update these Terms from time to time. Material changes will be communicated by email and in-platform notification at least 30 days before they take effect, unless a shorter period is required by law, security considerations, or urgent operational needs. Your continued use of the Platform after the effective date constitutes acceptance. If you do not accept updated Terms, you may terminate your account before the effective date.
15.1 Governing law. These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Subject to the arbitration clause above, any disputes will be resolved in the state and federal courts of Los Angeles County, California.
15.2 Entire agreement. These Terms, together with the Music Distribution Agreement (if applicable), the Privacy Policy, the Acceptable Use Policy, and the Content Submission Guidelines, constitute the entire agreement between you and CREWPORT regarding your use of the Platform and supersede all prior agreements and understandings on the same subject matter.
15.3 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.
15.4 No waiver. No failure or delay by CREWPORT in exercising any right under these Terms constitutes a waiver of that right.
15.5 Force majeure. CREWPORT will not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, government actions, sanctions, internet outages, cyberattacks, or actions of third-party infrastructure providers.
15.6 Language. These Terms are drafted in English. Any translation is for convenience only. In the event of conflict between the English version and any translation, the English version controls.
15.7 Assignment. You may not assign or transfer your rights or obligations under these Terms without CREWPORT's prior written consent. CREWPORT may assign these Terms in connection with a merger, acquisition, sale of assets, or similar transaction.
For questions about these Terms, contact us through the Platform Ticketing System or by email.