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Legal hub
CREWPORT LLC ("CREWPORT") respects the intellectual property rights of others and expects all users to do the same. This policy describes how CREWPORT handles copyright infringement claims under the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA") and how artists may submit a counter-notice if they believe a takedown was issued in error.
CREWPORT has registered a Designated Agent with the United States Copyright Office to receive notices of claimed copyright infringement.
| Contact method | Details |
|---|---|
| Email (preferred) | support@crewport.io — subject line: DMCA Takedown Notice |
| Agent name | Konstantin Nevelskii |
| Phone | 213-927-8237 |
| Mailing address | CREWPORT LLC, DMCA Agent, 2108 N ST STE N, Sacramento, CA 95816, United States |
Email submissions are processed faster. For urgent matters, use email. All copyright notices must be sent to the Designated Agent — notices submitted through other channels may not be processed.
To be valid under the DMCA, your written notice must include all of the following elements (17 U.S.C. § 512(c)(3)):
| Required element | What to include |
|---|---|
| 1. Copyrighted work | Describe the copyrighted work you believe has been infringed. If multiple works are covered, provide a representative list. |
| 2. Infringing content | Identify the specific content on the CREWPORT platform with enough detail for us to locate it — e.g. release title, artist name, ISRC code, DSP link. |
| 3. Your contact information | Full legal name, mailing address, telephone number, and email address. |
| 4. Good faith statement | A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law. |
| 5. Accuracy statement | A statement under penalty of perjury that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner. |
| 6. Signature | Your physical or electronic signature. Typing your full name constitutes an electronic signature. |
| Step | Timeline | Action |
|---|---|---|
| Receipt & review | Immediately | We log receipt of the notice and review for completeness. Incomplete notices are not acted upon. |
| Notification to artist | Within 1–2 business days | We notify the artist whose content is identified in the notice and provide a copy of the notice (complainant personal contact information may be redacted). |
| Takedown | Within 1–3 business days of valid notice | If the notice is valid and complete, we disable access to the identified content on the platform and initiate removal from DSPs. DSP processing times are outside our control and may take additional days. |
| Counter-notice window | 14 days after takedown | Artist has 14 days to submit a counter-notice if they believe the takedown was in error. |
| Reinstatement | 10–14 business days after valid counter-notice | If we receive a valid counter-notice and the complainant does not file a court action within the statutory period, we will reinstate the content. |
CREWPORT may hold royalties related to the affected release pending resolution of the dispute.
If you are a CREWPORT client and believe that content was removed as a result of a mistake or misidentification, you may submit a written counter-notice under 17 U.S.C. § 512(g)(3). Your counter-notice must include all of the following:
| Required element | What to include |
|---|---|
| 1. Removed content | Identify the specific content that was removed and its location before removal — e.g. release title, ISRC, DSP links. |
| 2. Statement under penalty of perjury | A statement that you have a good faith belief that the content was removed as a result of mistake or misidentification. |
| 3. Your contact information | Full legal name, mailing address, and telephone number. |
| 4. Consent to jurisdiction | A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or Los Angeles, CA if outside the US), and that you will accept service of process from the original complainant or their agent. |
| 5. Signature | Your physical or electronic signature. |
Send your counter-notice to support@crewport.io with subject line: DMCA Counter-Notice.
CREWPORT maintains a repeat infringer policy in compliance with 17 U.S.C. § 512(i).
A client's account is subject to suspension or termination if any of the following applies:
CREWPORT reviews each situation individually and considers the nature of the infringement claims, whether counter-notices were filed successfully, and whether the client has taken corrective action. Termination under this policy does not affect CREWPORT's right to retain commissions on royalties received before termination or to recover amounts owed by the client.
This policy applies to copyright claims relating to content distributed by CREWPORT on behalf of its clients through DSPs. It does not apply to:
Submitting a takedown notice or counter-notice containing materially false information may expose you to civil and criminal liability under applicable law, including 17 U.S.C. § 512(f), which provides for damages — including costs and attorneys' fees — against any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake.
Most rights-related disputes on a music distribution platform are not DMCA matters — they are ownership, authorship, or payment disputes between collaborators, producers, featured artists, or co-owners. These disputes are governed by the applicable client agreement and are not resolved through the DMCA process.
If CREWPORT receives a credible claim that a release involves disputed ownership, an unauthorized use of a performance or contribution, or a breach of a contributor agreement, CREWPORT may:
CREWPORT does not adjudicate ownership disputes, does not make legal determinations about who owns a release or a contribution, and may require the parties to resolve the dispute by mutual written agreement, court order, arbitration award, or other legally sufficient documentation before resuming distribution or releasing held royalties. CREWPORT's actions under this section are protective and operational, not legal rulings.