Acceptable Use Policy

This Acceptable Use Policy ("AUP") defines what you may and may not distribute, and how you must conduct yourself on the CREWPORT platform. It applies to all content submitted through CREWPORT, all uses of the platform, and all interactions with CREWPORT's systems.

This AUP is incorporated into and forms part of the Terms of Service and your Music Distribution Agreement. Technical submission requirements — audio formats, metadata specifications, artwork dimensions, and lead times — are set out separately in the Content Submission Guidelines.

Violations of this AUP may result in content removal, account suspension or termination, withholding of royalties pending investigation, referral to law enforcement, or legal action. The specific consequences for each violation type are set out in Section 7.

1. Purpose

CREWPORT is a professional music distribution platform. This AUP exists to protect the integrity of the platform, the rights of copyright holders, the interests of all users, and CREWPORT's relationships with digital service providers (DSPs). We are committed to maintaining a platform that is fair, legally compliant, and safe for artists worldwide.

2. Content You May Distribute

You may distribute through CREWPORT any original music and associated content for which you own or control all necessary rights, including:

Original sound recordings for which you are the rights holder or have obtained a valid license from all contributors and rights holders;
Original compositions for which you are the songwriter and/or publisher, or have obtained the necessary rights;
Cover songs, provided you have obtained a valid mechanical license for each territory of distribution;
Public domain recordings, with documentation of public domain status available upon request;
Remixes and derivative works for which you have obtained written permission from the original rights holders;
AI-generated or AI-assisted content, subject to the requirements in Section 4.

3. Prohibited Content

3.1 Absolute Prohibitions

The following content is never permitted under any circumstances. Submission will result in immediate removal and account termination without appeal.

Prohibited content	Reason
Child sexual abuse material (CSAM) or any content that sexually exploits, depicts, or targets minors	Federal law (PROTECT Act, 18 U.S.C. § 2256); zero tolerance; mandatory reporting
Content that incites, glorifies, or directly facilitates violence, terrorism, or mass harm	Legal obligation; DSP policies
Unauthorized voice clones, deepfakes, or AI-generated impersonations of a real identifiable person presented as genuine	Fraud; right of publicity; DSP policies
Content facilitating human trafficking, forced labor, or exploitation	Federal law; DSP policies

3.2 Content Subject to Review

The following content requires review or additional documentation before distribution.

Content type	CREWPORT's approach
Explicit language or adult themes	Must be accurately labeled as Explicit. Failure to label is a policy violation and may result in removal from DSPs that do not accept unlabeled explicit content.
Cover songs	Distribution is paused pending proof of a valid mechanical license. Unlicensed covers cannot be distributed.
Content containing samples	All samples must be cleared. Documentation of sample clearance must be provided upon request.
Content depicting or using the voice, likeness, or persona of a real person	May require written release or consent documentation depending on how the person is depicted.
Political or religious content	Permitted if it does not incite hatred or violence. Subject to DSP-specific content policies, which vary by platform.
Content flagged by a DSP as policy-violating	CREWPORT will notify the client and work toward resolution. Repeated flags may result in distribution restrictions.

3.3 Rights and Clearances

Before submitting any release, you are responsible for confirming that:

You own or have licensed all master recording rights;
You own or have licensed all underlying composition rights, or hold a valid mechanical license for cover songs;
All samples have been cleared with the original rights holders;
All featured artists have consented to the commercial release of their contribution;
All artwork is your original work or properly licensed;
Any use of another person's name, voice, or likeness has been consented to.

CREWPORT does not verify rights clearances prior to distribution. Your warranties under the Music Distribution Agreement cover these obligations. If a valid DMCA notice is received, CREWPORT will act per the DMCA Policy.

4. AI-Generated and AI-Assisted Content

CREWPORT permits distribution of AI-generated and AI-assisted content subject to the following rules.

Requirement	Details
Disclosure	You must accurately disclose AI-generated vocals, instrumentation, artwork, or lyrics where required by CREWPORT, DSP policy, applicable law, or industry standards. Required metadata labels must be applied at submission.
Voice clones and synthetic performances	You may not distribute an AI-generated voice clone, synthetic performance, deepfake, or impersonation of any identifiable real person — living or deceased — without that person's explicit written consent.
Third-party training data	You represent that your AI-generated content does not unlawfully incorporate copyrighted materials, performances, or likenesses of third parties as a result of the AI model's training process. If uncertain, obtain legal advice before submission.
Commercial use rights	You represent that the AI tool(s) used to generate or assist with your content permit commercial use and distribution. You are responsible for reviewing and complying with the license terms of any AI tool used in creating content submitted to CREWPORT. CREWPORT may request documentation of the applicable AI tool's commercial license terms.
Evolving DSP requirements	AI disclosure requirements are evolving rapidly. CREWPORT may update its AI content policies at any time in response to DSP policy changes, applicable law, or industry standards. Updates will be communicated through the Platform.
DSP acceptance	DSP policies on AI content vary and may change without notice. CREWPORT does not guarantee that AI-generated content will be accepted, retained, or monetized by any specific DSP.

5. Platform Conduct

5.1 Streaming Integrity

The integrity of streaming data is fundamental to fair royalty distribution. The following are strictly prohibited:

Artificial streaming: using bots, scripts, streaming farms, click farms, or any automated or organized mass-streaming service to inflate stream counts on any DSP;
Playlist manipulation: paying for placement in playlists through services that use artificial or incentivized listeners;
Download fraud: automated or organized mass downloading to inflate download counts;
Engagement manipulation: using services to artificially inflate saves, follows, likes, or similar engagement metrics.

DSPs actively detect and reverse artificial streaming. If a DSP reverses royalties due to detected artificial activity on your releases, CREWPORT may recover those reversed royalties from your account and may suspend or terminate your account depending on the severity, evidence, DSP requirements, and applicable contractual terms. This applies regardless of whether you directly purchased the activity or a third party acted on your behalf.

5.2 Account Conduct

You may maintain only one active CREWPORT account per client entity. Multiple accounts for the same client are not permitted without CREWPORT's written consent.
You may not share account credentials with unaffiliated third parties or give unauthorized parties control over your account.
You may not use your CREWPORT account to distribute content on behalf of artists who have not agreed to CREWPORT's terms.
You may not impersonate another artist, band, label, or rights holder in your account name, artist name, or release metadata.
You may not create a new account after a previous account has been suspended or terminated without CREWPORT's written consent.

5.3 Technical Conduct

You may not attempt to access, probe, or test the security of CREWPORT's systems without written authorization.
You may not scrape, crawl, or systematically extract data from the platform by automated means.
You may not attempt to reverse engineer, decompile, or derive source code from the platform.
You may not introduce malware, viruses, or other harmful code through the platform or any file submission.
You may not circumvent or attempt to bypass any access controls, rate limits, or authentication mechanisms.

6. Metadata and Artwork Conduct

Technical specifications for metadata and artwork are set out in the Content Submission Guidelines. The following conduct rules apply regardless of technical compliance:

Release titles must accurately reflect the content. Keyword stuffing, misleading titles, and titles designed to game search algorithms are not permitted.
Artist names must be your actual performing name. You may not use a well-known artist's name or a confusingly similar name to attract traffic.
Featured artist credits must accurately reflect actual contributors. Adding featuring credits for marketing purposes without the artist's involvement is not permitted.
Composer, songwriter, and publisher credits must be accurate. Incorrect publishing data disrupts royalty flow to legitimate rights holders.
Genre selection must reasonably reflect the content. Deliberate miscategorization to game DSP algorithms is a policy violation.
Artwork must not contain contact information, call-to-action text, pricing, QR codes, or third-party logos without authorization.

7. Enforcement

Violation	Typical consequence
Minor metadata error or missing label	Notification to correct; resubmission required
Unlabeled explicit content	Content held pending correction; warning issued
Cover song without mechanical license	Distribution paused pending license documentation
Uncleared sample	Content removed; warning issued; account flagged
Artwork spec or conduct violation	Rejection with guidance to resubmit
AI content without required disclosure	Content held; correction required; repeat violations may result in removal
Copyright infringement (valid DMCA notice)	Content taken down per DMCA Policy; repeat infringers subject to termination
Artificial streaming — first confirmed instance	Content removed; royalties held pending investigation; final warning
Artificial streaming — repeat or egregious	Immediate account termination; royalties may be withheld, reversed, offset, or not paid to the extent attributable to artificial, fraudulent, invalid, or non-compensable activity, DSP reversals, penalties, chargebacks, or third-party claims
Impersonation or identity fraud	Immediate account termination; referral to appropriate authorities
Absolute prohibited content (CSAM, terrorism, etc.)	Immediate account termination; mandatory law enforcement referral

CREWPORT reserves the right to deviate from the above based on the specific circumstances of each case. We will apply reasonable judgment and will provide notice and an opportunity to respond except in cases requiring immediate action to prevent harm or legal exposure.

8. Reporting Violations

If you believe another user is violating this AUP, or if you have a question about whether your content is permitted, contact us through the Platform Ticketing System or at support@crewport.io.

For DMCA and copyright matters, see the DMCA Policy.

9. Changes to This Policy

CREWPORT may update this AUP from time to time. Material changes will be communicated by email and in-platform notification at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated AUP.

Contact

Emailsupport@crewport.io

MailCREWPORT LLC · 2108 N ST STE N, Sacramento, CA 95816, United States